Refund & Returns Policy

Thank you for shopping at Hesicoml. Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

To qualify for a refund, the item must be:
- Unused and in the same condition as received.
- In its original packaging.
- Returned within 30 days of the delivery date.
To complete your refund request, please provide proof of purchase (receipt or order confirmation).

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

If you haven’t received your refund yet:

Check your bank account or credit card statement.
Contact your bank or credit card company, as processing times may vary.
If you still have not received your refund, please contact us at support@hesicoml.shop.

To initiate a return, please follow these steps:

Contact our Customer Service team at support@hesicoml.shop to request a return authorization.
Include your order number, a description of the issue, and any photos if applicable.
Ship the item back to us at: 8544 Grand Ave, Flushing, NY 11373, United States

Customers are responsible for paying the return shipping costs, except for defective or incorrect items.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

We only replace items if they are defective, damaged, or if the wrong item was sent. To request an exchange, please email us at support@hesicoml.shop

Orders can be canceled within 24 hours of purchase. If the order has already been shipped, it cannot be canceled.

If you have further questions or need assistance, please don’t hesitate to contact us at [insert contact information].

Thank you for choosing Hesicoml!

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