FAQs

 Where is Hesicoml based?
Hesicoml is proudly based in France. All our products are shipped from our French warehouse or partner suppliers.

What type of products do you sell?
We specialize in stylish, high-quality bags for both men and women, including backpacks, handbags, travel bags, and more.

What payment methods do you accept?
Currently, we accept PayPal for all transactions. It’s fast, secure, and trusted worldwide.

 Do I need a PayPal account to place an order?
No, you don’t need a PayPal account. PayPal also allows you to pay using a credit or debit card without signing up.

 Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times may vary based on your location.

 How long will it take to receive my order?
Processing time: 1–3 business days
Shipping time (France): 3–7 business days
Shipping time (International): 7–15 business days (depending on location)

 How can I track my order?
Once your order is shipped, we’ll send you a tracking number by email. You can use it to track your delivery in real-time.

 Can I cancel or change my order after placing it?
You may cancel or modify your order within 12 hours of purchase. After that, we may have already started processing your shipment.

What is your return policy?
If you're not satisfied with your order, you can return it within 14 days of delivery. The item must be unused and in original condition. Return shipping is the buyer’s responsibility.

 How can I contact you for support?
You can reach out to our support team at support@hesicoml.com or use the contact form on our website. We typically respond within 24 hours.

Contact us
Number: +33 773103733

E-mail: support@hesicoml.com

Adder: 18 Rue des Rainettes, 18570 Morthomiers, France