Return & Refund Policy
Hesicoml, your satisfaction is our priority. We want you to love your bags just as much as we do. If something goes wrong, we’re here to help. Please carefully review the following policy before making a return or requesting changes.
Order Cancellation
Changed your mind? No problem.
You can cancel your order within 48 hours of placing it.
To cancel, please contact our customer support at support@hesicoml.com with your order number.
Once an order has been processed or shipped, it cannot be canceled.
Need to Modify Your Order?
We understand that mistakes happen.
Changes to address, color, style, etc. can be requested within 48 hours of placing your order.
After the order has been processed or shipped, no further changes can be made.
Contact us immediately with your order number and the changes needed — we’ll do our best to help.
Returns – What’s Accepted
We accept returns of bags under the following conditions:
Eligible for Return:
The item is unused, unwashed, and in original packaging
You received the wrong item (color, design, or model)
The item is damaged or defective upon delivery (photo proof required)
Not Eligible for Return:
Custom or personalized bags (unless faulty)
Used, worn, or altered items
Return requests made after 30 days of delivery
How to Initiate a Return
We’ve made returns simple and smooth.
Step-by-step instructions:
Contact us within 30 days of delivery
Email support@hesicoml.com with:
Your order number
The item(s) you wish to return
A brief reason for the return
Photos, if applicable
Wait for Return Authorization
We will reply within 1–2 business days
If approved, you’ll receive:
A return authorization code
The return address
Packaging and shipping instructions
Package your item securely
Reuse original packaging if possible
Ensure the product is well protected
Ship the return
Use a trackable service
Share the tracking number with us
Return shipping is the responsibility of the customer unless the item is defective or we made a mistake in shipping.
Damaged or Defective Items
We’re truly sorry if you received a damaged or faulty item.
Please contact us within 48 hours of delivery with:
Clear photos of the item and packaging
Your order number
A brief description of the issue
Once verified, we’ll arrange a refund, replacement, or exchange — your choice.
Refund Process
After receiving and inspecting your return, we’ll issue your refund within 7 business days.
Refunds are made via your original payment method (PayPal).
It may take a few extra days for the refund to appear in your PayPal or bank account.
You’ll receive a confirmation email once the refund is complete.
Exchanges
We do not offer direct exchanges.
If you want a different color, model, or design:
Return the original item
Place a new order for the desired item
Our team will gladly assist you during this process.
Need Assistance?
Whether you have a question about returns, need help updating your shipping info, or want to speed up delivery — we’re here for you.
Email us: support@hesicoml.com
Or reach out via our Contact Page
Our friendly support team is ready to help every step of the way.
Contact us
Number: +33 773103733
E-mail: support@hesicoml.com
Adder: 18 Rue des Rainettes, 18570 Morthomiers, France